April 2017 sees the beginning of momentous change for the water market in England. The introduction of competition through the Open Water programme enables non-residential customers to choose their water retail services for the first time. Not only will this deliver value for money, businesses can also select their water retailer based on customer service and tailored solutions. Making this happen in the market involves large scale change for all organisations involved and the key to success is effective communication.
The speed and accuracy of all communication with MOSL, the central market operator, is critical to business efficiency and customer service, regardless of whether this communication occurs through bilateral agreements or through the exchange of information and the validation of forms between water retailers and wholesalers.